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Incident management involves the notification, determination, tracking, and resolution of troubles associated with MVFL Network services.

Our Network Operations Control Centre (NOCC) is available 24 hours a day, 7 days a week. NOCC is responsible for monitoring power failures, issues with HVAC, entry into PoPs, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network.

Contact Network Operations Control Centre

1-800-661-0838
nocc@nwtel.ca